JEN-KEN KILN WARRANTY

JEN-KEN kilns are warranted to the original purchaser to be free from defects in materials and workmanship when used under normal and proper conditions for the periods specified below. The warranty period begins at the date of original purchase from Jen-Ken Kiln or an authorized distributor or dealer.

• JEN-KEN KILN - is warranted for 2 years from date of original purchase, including elements.

• Dawson Kiln Sitter is warranted by a separate 1-year warranty from W. P. Dawson, Inc.

• Fire Right Panel is warranted by a separate 1-year plan from W. P. Dawson, Inc.

• Perfect Fire II Panel (Ceramic) is warranted by a separate 1-year plan from Canadian Instrumentation Company

• Perfect Fire III Panel (Glass) is warranted by a separate 1-year plan from Canadian Instrumentation Company

• Auto Fire Panel (Ceramic) is warranted by a separate 2-year plan from The Orton Company

• Auto Fire Panel (Glass) is warranted by a separate 2-year plan from The Orton Company

• Dial-A-Temp Panel is warranted for 1-year

• Crucible Kiln elements are not warranted.

   

  To File A Warranty Claim the Purchaser Must:

• 1. Provide written proof of the date of purchase.

• 2. Notify JEN-KEN KILN, or our distributor/dealer from whom the kiln was purchased

• 3. Make the kiln immediately available for inspection.

   

  For Warranty Repairs:

  All warranty repairs are handled directly through JEN-KEN KILN. Contact JEN-KEN KILN for any repair or replacement of parts under the terms of the warranty. Warranty work, other than that performed at the Jen-Ken Kiln factory, does not include labor, just parts. The defective part must be returned to Jen-Ken Kiln (postage prepaid), 3615 Ventura Drive W., Lakeland, Florida, USA 33811. Include your name and address, a letter of explanation, and the name and address of the dealer from where the kiln was originally purchased. If after factory examination the part is found to be defective, a new or repaired part will be sent prepaid by Jen-Ken Kiln.

  If the entire kiln is to be returned to the factory, all shipping costs are the responsibility of the purchaser. The purchaser should notify Jen-Ken Kiln prior to shipping. Jen-Ken Kilns will advise the best shipping method and if it is necessary to return the entire kiln or only certain parts. Factory warranty work will be performed within 30 days after the defective part is returned to the factory. Jen-Ken-Kiln reserves the right, at its option, to repjace the entire kiln or any part of it in order to fulfill its obligation under this warranty.

   

  This Warranty Does Not Cover

• 1. Freight Damage

• 2. Kilns altered in any way after leaving our factory

• 3. Abuse or neglect, moisture, improper storage

• 4. Improper Installation

• 5. Kiln Overfires - (exceeding the melting temperatures of the materials being fired) regardless of the cause of the overfire.

• 6. Dawson Kiln Sitter or Limit Timer

• 7. Kilns operated on incorrect voltage

• 8. Improper Electrical Installation

• 9. Kiln Furniture

• 10. Kiln Ware

• 11. Kilns used for purposes other than firing ceramic or glass materials

• 12. Kilns operated in excess of the temperature rating of the kiln

• 13. Damages that may occur from kilns that are fired on or near combustible materials (example: wood floors.)

  This Warranty is in lieu of all other warranties, expressed or implied. JEN-KEN KILN neither assumes nor authorizes any Distributor, Dealer, Retailer, or Employee to assume for it any other obligations of liabilities in connection with JEN-KEN KILN.

  This warranty is limited as specified above and excludes incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

  JEN-KEN KILNS

  3615 Ventura Drive West

  Lakeland, Florida 33811

  Telephone: 800-329-5456 Fax: 941-701-9867